Our Warranty

We aim to ensure your gardening success with every purchase from us. For advice, please call or visit us if you suspect an issue with your plants. You can also send detailed photos to feedback@nhg.com, and we’ll get back to you with recommendations.

Please Note:
Our policy does not cover plant damage or death caused by improper planting, over- or under-watering, insects, diseases, winter kill, or extreme weather conditions.

Plant Warranty Coverage

We cover 1-gallon or larger hardy perennials, shrubs, and trees as follows:

#1–#10 Gallon Hardy Shrubs & Perennials: 1-year warranty from the date of purchase.
#15 Gallon & Larger Hardy Trees & Shrubs: 2-year warranty from the date of purchase.
4" Annuals & Tender Tropical Plants: These are not covered by our replacement policy.

Additional Warranty Information:

Plants must be true to variety and free of pests or disease at the time of purchase.
Plants grown outside the ground (in pots, containers, or hanging baskets) are not covered by our replacement policy.
Plants in sealable condition can be returned within 48 hours of purchase if you’ve changed your mind.
Warranted plants are replaced once with similar material or a store credit.
Hardgoods may be returned in original condition with a proper receipt for a full refund. Exclusions include seeds, bulbs, and periodicals.
Grow Card members do not need a receipt; purchases are automatically recorded under your account.

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First-Year Care for New Plantings

Newly planted trees and shrubs need extra care to develop a healthy root system. Pot size and environmental conditions determine how long it takes for plants to acclimate. For example:

A #5 gallon tree takes approximately one year to become established.
A #15 gallon tree may take two to three years.

Larger plants require longer supplemental care. During the acclimation period, plants focus more on root growth than visible new growth.

Watering Schedule

Water new plantings as follows:

Winter: About 1 time per week
Spring & Fall: About 2 times per week
Summer: About 3 times per week

Use soaker hoses or irrigation bags (e.g., Gator Bags) to provide a slow drip. Cover the root ball with 2–3 inches of mulch, ensuring it’s at least 1–2 inches away from trunks or main branches.

Fertilization

Avoid nitrogen fertilizers at planting time. Instead, use a liquid root stimulator such as:

Good Natured Root Stimulator
Liquid Seaweed and Superthrive (twice a month for the first 6 months)

For acid-loving plants, apply Liquid Seaweed with Iron or pelletized sulfur. After the first year, use appropriate fertilizers like Texas Tee or Espoma Holly-tone, depending on your plant’s needs.

Planting Time

Spring and Fall are the easiest times to establish new plantings.
Hardy container trees and shrubs can be planted year-round.
Summer plantings require extra attention to watering.

Watering Tips

Do not rely on sprinkler systems to adequately water new plantings, especially in summer. Use a hose to apply water directly to the root ball. Water early in the morning (around 6–7 am).

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Preventative Care

We’re here to answer your questions and offer solutions. If you notice a problem with your plants, contact us right away.

Bring in leaves and a branch sample, along with close-up and further-away photos if possible. Early diagnosis can help most stressed plants recover fully.

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North Haven Gardens
7700 Northaven Rd., Dallas, TX
214.363.5316 | NHG.com